To our customers,
Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For The Social Tea House, that means understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.
We have one simple objective that guides us: keeping you and our employees safe. This has been at the center of our conversations every step of the way. With that in mind, we have made several moves in our business in response to the threat of the coronavirus.
We have ramped up cleaning services at our warehouse and have hand sanitizer available to our employees. Areas are thoroughly cleaned every night after our production day has ended.
We are closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.
A strict travel policy for our employees is in place, and we have canceled meetings with large gatherings, again to do what we can to help prevent the spread of the illness.
Luckily most of our customers are online through our website (www.socialteahouse.com) and wholesale accounts are done via shipping methods.
We know that many of you have ordered products from our website in the past days and as such we are running on a limited production schedule which reduces the number of employees onsite. We are currently packing orders on a rotation schedule Monday and Thursday. Orders that are come in Thursday, Friday, Saturday will be processed on Tuesdays, orders that come in Sunday Monday, Tuesday, Wednesday will be processed on Thursday.
We will continue to closely monitor the situation and do all we can to protect you and our employees.
Founder & CEO
The Social Tea House, LLC