Refund policy


Updated December 2022
Update summary


customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us at sales@thesocialteahouse.com.

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

We accept returns within 7 days of delivery. Please email us at sales@thesocialteahouse.com so we can send you the free return label, the refund won’t be initiated until we get the item. If you received your item as a gift, we would be happy to give you store credit to use toward a future order.

    Update Summary End

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Additional non-returnable items:

    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    Any item not in its original condition is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 7 days after delivery

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thesocialteahouse.com.

    Sale items (if applicable)


    Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thesocialteahouse.com and send your item to:

    932 Hungerford Drive
    Suite 8B
    Rockville, MD 20850

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping


    To return your product, you should mail your product to: 932 Hungerford Drive Suite 8B Rockville, MD 20850

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.